By booking design services with Creative Unicorn Designs, you agree to the following terms:
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1. Services & Scope
Each project includes a discovery process (via email or message) and a custom design tailored to your needs. The scope of work will be clearly outlined before the project begins. Any requests outside of the agreed-upon scope will be billed separately.
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2. Proof & Revisions
You will receive a digital proof of the design before final delivery.
• One (1) round of revisions is included in the base price.
• Additional revisions are available at a rate of $35 per round.
• Revisions must be requested within 5 business days of receiving the proof.
Please provide clear, consolidated feedback to help streamline the revision process.
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3. Turnaround Time
Typical turnaround time is 5–10 business days, depending on project complexity and current workload. Rush orders may be accommodated for an additional fee if scheduling allows.
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4. Payment Terms
• Full payment is required upfront before any work begins.
• Payment secures your place in the project queue.
• Accepted payment methods include Paypal.
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5. Refund & Cancellation Policy
• You may request a full refund prior to any work being started, minus a $35 administrative fee to cover time spent on communication, planning, and file setup.
• Once a proof has been delivered, no refunds will be issued, as significant work has been completed.
• No-shows or extended periods of unresponsiveness (10+ business days) will be treated as a forfeiture of the project with no refund.
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6. File Delivery
Final designs are delivered digitally in pre-agreed formats (e.g., PNG, PDF, JPEG). Editable source files (like .AI or .PSD) are not included unless specifically arranged in advance and may incur an additional licensing fee.
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7. Ownership & Usage Rights
• Once final payment has been received and the project is completed, you receive full usage rights to the final design.
• Creative Unicorn Designs retains the right to showcase the final work in a portfolio, on social media, or in promotional materials unless otherwise agreed upon in writing.
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8. Communication & Boundaries
Business hours are Monday–Friday, 9 AM–4 PM EST. Please allow 1–2 business days for replies.
Respectful and timely communication keeps your project moving and helps ensure the best result.
9. Rush Fee Policy
Need it sooner? I offer limited rush services depending on availability.
• Rush turnaround (under 5 business days) is available for an additional $150 fee.
• This fee guarantees your project is prioritized ahead of others in the queue.
• Rush requests must be approved before payment is made, as availability may vary.
• All rush work is subject to the same Terms & Conditions, including revision limits.
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10. Client Responsibilities
To begin and complete your project on time, you agree to provide all required materials in a timely manner. This may include:
• High-resolution logos
• Brand colors, fonts, and style guidelines (if applicable)
• Text copy (names, slogans, taglines, event details, etc.)
• Reference images or inspiration, if desired
Please ensure submitted files are accurate, complete, and final. Delays in providing materials may result in a delay to your project delivery or require rescheduling.
Creative Unicorn Designs is not responsible for delays or errors resulting from incomplete or incorrect client-provided materials.